The purpose of this Program Instruction is to transmit the SCSEP Complaint Resolution and Grievance Policy Procedure to all AAAs that administer SCSEP. This includes all AAAs that administer SCSEP through NYSOFA funded authorized positions, whether it is done directly or through a contract. SCSEP regulations require that all individuals who are dissatisfied with or denied services under Title V of the Older Americans Act be given the opportunity to file a complaint or grievance without fear of reprisal.
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17-PI-35 Senior Community Service Employment Program (SCSEP) Complaint and Grievance Policy Procedure
The purpose of this Program Instruction is to transmit the SCSEP Complaint Resolution and Grievance Policy Procedure to all AAAs that administer SCSEP. This includes all AAAs that administer SCSEP through NYSOFA funded authorized positions, whether it is done directly or through a contract. SCSEP regulations require that all individuals who are dissatisfied with or denied services under Title V of the Older Americans Act be given the opportunity to file a complaint or grievance without fear of reprisal.
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