The purpose of this Program Instruction is to inform the Regional LTCOPs of the protocol to be followed to ensure that long-term care residents have...
To make Regional LTCOPs aware of LTCOP Representatives’ (volunteers and staff) rights and long-term care facility responsibilities regarding access to longterm care facilities, residents and...
This Program Instruction describes the procedure that the State Long-Term Care Ombudsman will follow when reviewing grievances regarding determinations or actions taken by the State...
Regional Long-Term Care Ombudsman Programs (Regional LTCOPs) will comply with the branding requirements provided in this Program Instruction when utilizing business cards, brochures, and programmatic...
The purpose of this Program Instruction is to inform the Regional Programs of the protocol to be followed when a Regional Program is contacted by an enforcement agency seeking information about a...
It is the policy of the New York State Long-Term Care Ombudsman Program (LTCOP) to maintain and retain certain records relating to the work of the Program’s Regional Ombudsmen. The Regional Ombudsman...
The purpose of this Policy is to identify minimum standards to which volunteers of the New York State Long-Term Care Ombudsman Program (LTCOP) must adhere regarding the use of personal phones and e...
In order to provide additional protections for the residents of long-term care facilities LTCOP is requiring that all coordinators, volunteers and staff associated with LTCOP be screened using the New...
The purpose of this program instruction is to insure that the Office of the State Ombudsman is aware of potential personnel problems at the local level.
The purpose of this Program Instruction is to prohibit the solicitation of funds or donations and the distribution of literature or materials for any entity or cause during inservice trainings or...
