The Long Term Care Ombudsman Program (LTCOP) is a resource for older adults and people with disabilities who live in long-term facilities such as nursing homes, assisted living facilities, and other licensed adult care homes.
Volunteer Ombudsmen provide an essential service to some of our most vulnerable people. They bring lifetimes of expertise from various careers, transforming these skills into education, empowerment, and advocacy. They serve as vital mediators between facility residents and their care teams to identify complaints and concerns, monitor care, investigate complaints, help correct problems, and more.
To thank our brilliant volunteers for their years of dedicated service, we are sharing this Volunteer Spotlight series. We hope you listen to their stories, are moved by their experiences, and consider becoming a Volunteer Ombudsman today.
2023 Ombudsmen of the Year Learn about our Ombudsmen of the Year recognized on Older New Yorkers' Day 2023
Kathleen Roe’s volunteering journey of over 50 years began during her freshman year at Michigan State University. Since then, she has continued to be involved with human services organizations, providing vital assistance to facility residents through New York’s Long Term Care Ombudsman Program.
Meet Volunteer Ombudsman Joanne
The Long Term Care Ombudsman Program (LTCOP) has been meeting with some of the many volunteers who donate their time to helping residents of nursing homes, assisted living, and other long term care facilities. Catch our latest volunteer spotlight videos at the links below.