The Long Term Care Ombudsman Program (LTCOP) is a resource for older adults and people with disabilities who live in long-term facilities such as nursing homes, assisted living facilities, and other licensed adult care homes.
Volunteer Ombudsmen provide an essential service to some of our most vulnerable people. They bring lifetimes of expertise from various careers, transforming these skills into education, empowerment, and advocacy. They serve as vital mediators between facility residents and their care teams to identify complaints and concerns, monitor care, investigate complaints, help correct problems, and more.
To thank our brilliant volunteers for their years of dedicated service, we are sharing this Volunteer Spotlight series. We hope you listen to their stories, are moved by their experiences, and consider becoming a Volunteer Ombudsman today.