Long Term Care Ombudsman Program

Long Term Care Ombudsman Program
Educating, Empowering and Advocating for Long-Term Care Residents 

The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

The Ombudsman Program advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils; and informing government agencies, providers, and the general public about issues and concerns impacting residents of long-term care facilities.

The oversight agency for nursing homes and long term care facilities is the New York State Department of Health.

Find an Ombudsman
In New York, there are hundreds of certified Ombudsmen assigned to long term care facilities across the state. Search to find one near you or to file a complaint.
Support Services
For Residents and Families

The Long Term Care Ombudsman Program (LTCOP) is a federal advocacy program dedicated to protecting people living in long-term care facilities. In New York State, the Office of the State Long Term Care Ombudsman is an independent office administratively housed in the New York State Office for the Aging.


The State Ombudsman supervises Regional Ombudsman Coordinators who serve all communities throughout the state. Regional Ombudsman programs are sponsored by non-profit organizations, independent living centers and area agencies on aging.


The heart of the Long Term Care Ombudsman Program is its corps of specially trained and certified citizen-volunteer ombudsmen. Many volunteers are retired professionals from various fields. These dedicated Ombudsmen spend an average of two to four hours a week in each of their assigned facilities, advocating for the residents.

Contact Us
Become a Volunteer

We are looking for volunteers to serve as certified Ombudsmen to improve the quality of care and quality of life for New Yorkers who live in long-term care facilities. Find an Ombudsman near you to become a volunteer.

New York State Ombudsman Program

The New York State Ombudsman Program supervises the coordinators and is here to help with understanding the program and connecting you with help. Contact the office for help or concerns.

The LTCOP Annual Report - 2018
The mission of the Long Term Care Ombudsman Program (LTCOP) is to serve as an advocate and resource for older adults and persons with disabilities who live in long-term care facilities such as nursing homes, adult homes, assisted living facilities, and family type homes. This report provides an overview of NYS LTCOP program operations, effects of regionalization, the enactment of changes outlined in new federal regulations, advocacy efforts, and the focus of the program for the upcoming year.