An Advocate and Resource
The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.
Advocate – Act on behalf of residents to assure rights are not violated, identifying, investigating and working towards resolution of resident complaints.
Mediate – Work collaboratively with residents, family members, and staff towards achieving mutually beneficial solutions to the issues they are experiencing in long term care facilities
Educate – Provide information and consultation to residents, families, facility staff, and community about issues in long term care and specific issues they are experiencing in facilities
Refer – When resolution through the Ombudsman program is not achievable, complaints are referred to the New York State Department of Health or other appropriate agencies.
Contact Claudette Royal, the New York State Ombudsman.
How Ombudsmen Help
'A Good Listening Ear'
"They have given a good listening ear" and "interacted with the residents on a very positive level," says Andrea of Plainview, New York about her experience working with Ombudsmen from the NYS Long Term Care Ombudsman Program (LTCOP). Watch and listen to her testimonial below.
The Long Term Care Ombudsman Program (LTCOP) is a federal advocacy program dedicated to protecting people living in long-term care facilities. In New York State, the Office of the State Long Term Care Ombudsman is an independent office administratively housed in the New York State Office for the Aging.
The State Ombudsman supervises Regional Ombudsman Coordinators who serve all communities throughout the state. Regional Ombudsman programs are sponsored by non-profit organizations, independent living centers and area agencies on aging.
The heart of the Long Term Care Ombudsman Program is its corps of specially trained and certified citizen-volunteer ombudsmen. Many volunteers are retired professionals from various fields. These dedicated Ombudsmen spend an average of two to four hours a week in each of their assigned facilities, advocating for the residents.