EISEP Case Managers' Corner

Welcome to the Expanded In-home Services for the Elderly Program (EISEP) Case Managers' Corner. This section is especially for professional Case Managers who work in New York State’s aging network and provide services to EISEP clients. The Case Managers’ Corner is a central spot for all things EISEP, including information about trainings and policies. This section is maintained by the New York State Office for the Aging’s EISEP team and is dedicated to resources that will help you in your role as an EISEP Case Manager.

For questions or suggestions about information you’d like added to the Case Managers’ Corner, please email the NYSOFA EISEP team at [email protected].

To learn more about EISEP in general, please visit the Expanded In-home Services for the Elderly (EISEP) general information page.

EISEP is established in New York State Elder Law Section 214 Community Services for the Elderly. EISEP’s official rules are called regulations. Learn more about EISEP regulations here. 

Issuances clarify or support regulations. The New York State Office for the Aging’s issuances include program instructions (PIs), technical assistance memoranda (TAMs), and information memoranda (IMs). Specific EISEP issuances may be found on NYSOFA's Issuances page. 

Case Management Certification

All EISEP Case Managers must complete the competency-based online certificate training program in case management developed by The Center for Aging and Disability Education and Research (CADER) at Boston University. The certificate program provides Case Managers with an understanding of the core functions and responsibilities of case management and care coordination. These advanced practice skills are essential to effective practice and successful job performance.

For more information about CADER training, please visit NYSOFA Training Academy at Boston University.

On-Demand Recordings

On an annual basis, certified EISEP Case Managers are required to have at least 16 hours of training per year. These trainings may be an in-person event, live webinar, or prerecorded webinar. Click here for prerecorded webinars may be used to meet some of the training requirements for EISEP Case Managers. This list is not exhaustive and will be updated regularly.

EISEP Case Management Training Series

EISEP's case management training series and other NYSOFA-produced training modules are on NYSOFA's Training Page here. 

EISEP Case Managers have the option of becoming a Certified Aging in Place Specialist (CAPS). The CAPS certification is offered by the National Association of Home Builders. This course equips EISEP Case Managers with the skills and tools to effectively identify challenges and solutions that may enhance activities of daily living.

The NYSOFA EISEP team communicates with Case Managers through the EISEP listserv. Case Managers are kept informed of important information such as program updates and available trainings. If you would like to be added to the EISEP listserv, please email [email protected]. 

For questions or suggestions about information you’d like added to the Case Managers’ Corner, please email the NYSOFA EISEP team at [email protected]