Office for the Aging


Welcome to the HIICAP Counselor Corner

This page has been developed to provide you on-line resources.  We hope that these power-points, webinars and fact sheets help your program to better improve your training and knowledge base.  If you find any areas of concern, please contact the State HIICAP Coordinator.

Resource Materials

SHIP Long Term Care Insurance Manual June 2016

HIICAP Quick Reference Guide

HIICAP Notebook

Senior Health Check Up

HIICAP Brochure

FIDA Reporting Instructions

MIPPA Reporting Instructions

New York State HIICAP Volunteer Program Management Manual

Training Materials for HIICAP Counselors

Training Video

Volunteer Engagement – Innovative Volunteer Strategies
Webinar presented by the JFFixler Group on September 18, 2015


New 2017 HIICAP Performance Measures Webinar (Only 12 minutes long!)

NY Exchange: Expansion Medicaid to Medicare Webinar

The Whole Story on HIICAP Reporting Webinar

How to Report Client Contacts Webinar

How to Report Public and Media Activities Webinar

Managed Long Term Care Webinar

Medicare and the Health Insurance Marketplace Webinar

2015 Medicare Savings Program Webinar

Medicare Part D Webinar

Helpful Flyers

Extra Help Chart:

Part D Appeals Packet:

How to Request a Coverage Determination:

ALJ Hearing Packet:

Grievance Packet: