Office for the Aging


Web Site Privacy Policy

Thank you for visiting the New York State Office for the Aging Web site. This Web site is designed to make it easier for older New Yorkers, their families and professionals and students in aging to find information on where to find help, aging services and programs, and facts about aging and more. The New York State Office for the Aging (NYSOFA) recognizes that visitors to this Web site are concerned about their privacy, and is committed to preserving your privacy when visiting this Web site.

The New York State Office for the Aging is committed to preserving the privacy of those who visit this Web site. Consistent with the provisions of the Internet Security and Privacy Act, the Freedom of Information Law, and the Personal Privacy Protection Law, this policy describes NYSOFA's privacy practices regarding information collected from users of this Web site. It also describes what data is collected and how that information is used. NYSOFA may, at its sole discretion, change, modify, add, or delete portions of this policy. Because this privacy policy only applies to this Web site, you should examine the privacy policy of any Web site, including other State Web sites and other Web sites of NYSOFA, you access through this Web site.

For purposes of this policy, "personal information" means any information concerning a natural person, as opposed for instance to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. NYSOFA only collects personal information about you when you provide that information voluntarily by sending an e-mail or by initiating an online transaction, such as a survey, registration or order form.

Information Collected Automatically When You Visit this Web Site

When visiting this Web site NYSOFA automatically collects and stores the following information about your visit:

  1. The Internet Protocol address and domain name of your Internet service provider. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer, which can be used to direct internet traffic to you at the time of your visit;
  2. The type of browser and operating system you used;
  3. The date and time you visited this site;
  4. The Web pages or services you accessed at this site;
  5. The URL or Web site address of the Web site you visited prior to coming to this Web site and from which any Web page on this site was linked; and,
  6. If you downloaded a form, the form that was downloaded.

None of the foregoing information is deemed to constitute personal information.

This information that is collected automatically is used to improve this Web site's content and to help NYSOFA understand how people are using this Web site. This information is collected for statistical analysis, to determine what information is of most and of least interest to our visitors, and to identify system performance or problem areas. The information is not collected for commercial marketing purposes and NYSOFA does not sell or distribute the information collected from the Web site for commercial marketing purposes.


Cookies are simple text files stored on your Web browser to provide a means of distinguishing among users of this Web site. The use of cookies is a standard practice among Internet Web sites. In order to better serve you, we may use "temporary" cookies to enhance, customize or enable your visit to this Web site. Temporary cookies do not contain personal information and do not compromise your privacy or security and are erased during the operation of your browser or when your browser is closed.

During your visit to this Web site, you may complete a registration form in order to personalize your use of the Web site. In such an event, we may deliver a "persistent" cookie which would be stored on your computer's hard drive. This persistent cookie will allow the Web site to recognize you when you visit again and tailor the information presented to you based on your needs and interests. NYSOFA uses persistent cookies only with your permission.

The software you use to access the Web site allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some of the features of this Web site.

Information Collected When You E-Mail this Web Site or Initiate an Online Transaction Through this Web Site.

If during your visit to this Web site you send an e-mail to NYSOFA, your e-mail address and the contents of your e-mail will be collected. The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. The information is retained in accordance with the public record retention provisions in the State Arts and Cultural Affairs Law. Your e-mail address and the information contained in your e-mail will be used to respond to you, to address issues you identify, to further improve this Web site, or to forward your e-mail to another agency for appropriate action. Your e-mail address is not collected for commercial marketing purposes and NYSOFA does not sell or distribute your e-mail address for any purposes.

During your visit to this Web site you may initiate a transaction such as a survey, registration or order form. The information, including personal information, volunteered by you in initiating the transaction is used by NYSOFA to operate programs, which include the provision of goods, services and information. The information collected by NYSOFA may be disclosed by NYSOFA for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted by you.

Currently, NYSOFA does not knowingly collect personal information from children or create profiles of children through this Web site. People are cautioned that the collection of personal information provided by any individual in an e-mail or through an online transaction will be treated the same as information given by an adult, and may, unless exempted from access by federal or State law, be subject to public access. NYSOFA encourages parents and teachers to be involved in children's Internet activities and to provide guidance whenever children are asked to provide personal information online.

Information and Choice

As noted above, NYSOFA does not collect any personal information about you during your visit to this Web site, unless you provide that information voluntarily by sending an e-mail or initiating an online transaction such as a survey, registration, or order form. You may choose not to send us an e-mail, respond to a survey or complete an order form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this Web site, it will not prevent you from requesting services or products from NYSOFA by other means, and will not normally have an impact on your ability to take advantage of other features of the Web site, including browsing or downloading most publicly available information.

Disclosure of Information Collected Through This Web Site

The collection of information through this Web site and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. NYSOFA will only collect personal information through this Web site, or disclose such personal information, if the user has consented to the collection and disclosure of such personal information. The voluntary disclosure of personal information to NYSOFA by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by NYSOFA for the purposes for which the user disclosed the information to NYSOFA, as was reasonably ascertainable from the nature and terms of the disclosure.

However, NYSOFA may collect or disclose personal information without user consent if the collection or disclosure is:

  1. necessary to perform the statutory duties of NYSOFA, or necessary for NYSOFA to operate a program authorized by law, or authorized by state or federal statute or regulation;
  2. made pursuant to a court order or by law;
  3. for the purpose of validating the identity of the user; or
  4. of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.

Further, the disclosure of information, including personal information, collected through this Web site is subject to the provisions of the Freedom of Information Law and the Personal Privacy Protection Law. Additionally, NYSOFA may disclose personal information to federal or State law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to NYSOFA's information technology assets and any other inappropriate use of its Web site.

Retention of Information Collected Through This Web Site

Information on the requirements of the Art and Cultural Affairs Law may be found on the NYS Archives web site(External Link). In general, the Internet services logs of NYSOFA, comprising electronic files or automated logs created to monitor access and use of state agency services provided through this Web site, are retained for one year and then destroyed. Information, including personal information that you submit in an e-mail or when you initiate an online transaction such as a survey, registration form, or order form is retained in accordance with the records retention and disposition schedule established for the records of the program unit to which you submitted the information. Information concerning these record retention and disposition schedules may be obtained through the Internet privacy policy contact listed in this policy.

Access to and Correction of Personal Information Collected Through this Web Site

Any user may submit a request to the NYSOFA privacy officer to determine whether personal information pertaining to that user has been collected through this Web site. Any such request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification. The address of NYSOFA's privacy compliance officer is:

Privacy Officer New York State Office for the Aging 2 Empire State Plaza Albany, New York 12223-1251

The privacy compliance officer shall, within five (5) business days of the date of the receipt of a proper request:

  1. provide access to the personal information;
  2. deny access in writing, explaining the reasons therefore; or
  3. acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.

In the event that NYSOFA has collected personal information pertaining to a user through the state agency Web site, and that information is to be provided to the user pursuant to the user's request, the privacy compliance officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth in section 95 of the Public Officers Law.

Confidentiality and Integrity of Personal Information Collected Through this Web Site

NYSOFA limits employee access to personal information collected through this Web site to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information are required to follow appropriate procedures in connection with any disclosures of personal information.

In addition, NYSOFA has implemented procedures to safeguard the integrity of its information technology assets, including, but not limited to, authentication, monitoring, auditing and encryption. These Security measures have been integrated into the design, implementation, and day-to-day operations of this Web site as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.

NOTE: The information contained in this policy should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via this Web site. For site security purposes and to ensure that this Web site remains available to all users, NYSOFA employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage to this Web site.

Links Disclaimer

In order to provide visitors with certain information, this Web site provides links to local, State and federal government agencies, and Web sites of other organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that Web site. Once you link to another Web site from this Web site, including one maintained by the State, you are subject to the terms and conditions of that Web site, including, but not limited to, its privacy policy.

Information Disclaimer

Information provided on this Web site is intended to allow the public immediate access to public information. While all attempts are made to provide accurate, current, and reliable information, NYSOFA recognizes the possibility of human and/or mechanical error. Therefore, NYSOFA, its employees, officers and agents make no representations as to the accuracy, completeness, currency, or suitability of the information provided by this Web site, and deny any expressed or implied warranty as to the same.

Contact Information

For questions regarding this Privacy Policy please use the feedback button link at the bottom of the page.